FAQs

What happens after I place an order using a secure online transaction?
Once you have placed your order online or by phone, MosqueLamps.com confirms your order and you will receive an e-mail or phone confirmation within the next business day.

How can I find out what the shipping cost will be on an item?
Once you provide us the address where you like your mosque lamps shipped to, we will call our shipping carrier to provide you a quote.

What if I place an order for an item that has already been sold?
While we have made every effort to prevent this from happening, the rare occasion may arise when you place an order for an item that has been sold. In this unlikely event, we will contact you by e-mail or phone.

What if my order arrives damaged?

Our shipping carrier ships Important Art around the world on a daily basis. While almost all of our items arrive without a problem to their final destination, we have prepared for the unlikely event that a piece is damaged in shipment. Every piece that is shipped is fully insured. If your item arrives damaged please contact the shipping carrier immediately for them to come and inspect the packaging and art. If your piece arrives by private carrier, it is ESSENTIAL that you carefully inspect the piece upon arrival. The driver will ask you to sign that you have approved and accepted the item. Once you have signed for the shipment, the insurance coverage is legally terminated. That’s why it is very important that you inspect your items. If something is damaged, please contact us as soon as possible

Would MosqueLamps.com be interested in buying Mosque lamps from me?
If you have a mosque lamp you would like to offer to us, please email us the descriptions, photographs and your asking price. We cannot consider items unless you provide an asking price.

How can I check on the status of my order?
Our shipping company will contact you prior to your goods arrive.


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